Politique de remboursement

Changing your mind

You may notify Chat Douillet that you wish to withdraw from an eligible purchase within 14 calendar days after you, or a person you nominate other than the carrier, receives the goods. For multiple goods ordered together and delivered separately, the period starts when the last item is received. No reason is required.

To withdraw, send a clear statement to [SUPPORT EMAIL] or Chat Douillet at Rue Voie des Vaux [NUMBER], 4420 Saint-Nicolas, Belgium. You may use the optional form below. You may also use our online withdrawal function at [WITHDRAWAL LINK — IMPLEMENT BEFORE PUBLISHING]. We will send an acknowledgement of online withdrawal to the email address you provide.

Providing an order number helps us find your purchase, but our prior approval is not a condition of exercising your statutory withdrawal right. It is sufficient to send your withdrawal notice before the deadline.

Returning the goods

Send the goods back without undue delay and no later than 14 calendar days after notifying us of withdrawal. The deadline is met if you send the goods before that period expires.

Return recipient and address: [FULL RETURN RECIPIENT, STREET, NUMBER, POSTCODE, CITY AND COUNTRY].

Please use appropriate protective packaging and include your order details. Original packaging is helpful but is not an absolute requirement for statutory withdrawal. You may inspect goods as you reasonably would in a shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits.

Return shipping costs

[SELECT ONE AND DELETE THE OTHER BEFORE PUBLICATION]

Option A — We pay: Chat Douillet covers standard return shipping for change-of-mind returns. Contact [SUPPORT EMAIL] for a prepaid label or instructions for arranging a reimbursable return.

Option B — Customer pays: You pay the direct cost of returning goods when you change your mind. For any item that cannot normally be returned by post, we disclose the return cost or a reasonable estimate before purchase.

These change-of-mind arrangements do not apply to necessary return costs for defective, incorrect or non-conforming goods; we bear those costs as required by law.

Refunds

For valid withdrawal, we reimburse payments received for the returned purchase, including the cost of our least expensive standard outward delivery where applicable. Any extra amount paid for premium delivery is not refundable under the statutory withdrawal rules.

We issue the refund without undue delay and within 14 calendar days after being informed of your withdrawal. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or you provide evidence of return, whichever occurs first.

Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Payment-provider processing may affect when the credit appears in your account.

Faulty, damaged or incorrect items

Contact [SUPPORT EMAIL] if an item is faulty, damaged, incorrect or does not match its description. Include your order details and, where useful, photographs. We will assess the issue and arrange the appropriate remedy without imposing costs that the law requires us to bear.

For applicable EU consumer sales of new goods, a minimum two-year legal guarantee applies from delivery. Depending on the circumstances, remedies include repair or replacement and, where the legal conditions are met, a price reduction or refund. The 14-day change-of-mind period does not limit these rights.

We do not exclude an item from return simply because it is a pet product or a sale item. Any lawful product-specific exception to withdrawal must be disclosed before purchase and applies only when its legal conditions are met.

Optional withdrawal form

To: Chat Douillet, Rue Voie des Vaux [NUMBER], 4420 Saint-Nicolas, Belgium; [SUPPORT EMAIL].

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Goods: ____________________

Order number, if available: ____________________

Ordered on / received on: ____________________

Consumer name(s): ____________________

Consumer address: ____________________

Date: ____________________

Signature, only if submitted on paper: ____________________