Conditions d’utilisation

Seller and scope

This website is operated by Chat Douillet [FULL LEGAL ENTITY/PROPRIETOR AND LEGAL FORM, IF DIFFERENT], at Rue Voie des Vaux [NUMBER], 4420 Saint-Nicolas, Belgium. Enterprise number: [BCE/KBO NUMBER]. VAT number: [IF APPLICABLE]. Email: [SUPPORT EMAIL]. Telephone: [PHONE].

These terms apply to consumer purchases from our online store. Mandatory consumer rights remain unaffected, including any stronger rights available in your country under applicable law.

Products and use

We sell pet accessories, including drinking fountains, beds, grooming accessories and cleaning tools. Product pages describe each item's main features, materials, dimensions and relevant use instructions. Screen settings may affect colour appearance, but this does not exclude your rights if goods do not match their description.

Use products according to their instructions and safety warnings. Check suitability for your animal's size and needs, supervise use where appropriate and stop using damaged products. Product information does not replace veterinary advice, and no statement in these terms limits our responsibility for product safety or conformity.

Orders and payment

You must provide accurate billing, delivery and contact details and have legal capacity to enter the purchase contract. You can review and correct your order before submitting a payment-obligating order.

[CONFIRM AND INSERT THE ACTUAL CONTRACT FORMATION PROCESS: identify when the order is accepted and distinguish an automatic receipt acknowledgement from acceptance, if relevant. Match this wording to Shopify payment capture and confirmation emails.]

Available payment methods and the order total are displayed at checkout. Prices include taxes where required. Delivery charges and any other disclosed charges are presented before purchase. We do not change the agreed price of an accepted order without your consent.

If a product becomes unavailable or an error prevents fulfilment, we will contact you promptly to explain the situation and arrange a lawful solution, including repayment where appropriate. We will not substitute a materially different item without your agreement.

Delivery, withdrawal and guarantee

Our Shipping Policy and Return, Withdrawal and Refund Policy form part of these terms. Free standard shipping, processing estimates and transit estimates are described in the Shipping Policy and any destination-specific information shown before purchase.

Products may be dispatched by third-party suppliers, but Chat Douillet remains responsible to you as the seller. Your remedies are not conditional on obtaining approval from our supplier.

Website use

Do not use this website for fraud, unlawful activity, unauthorised system access or interference with other customers. Website content belongs to Chat Douillet or its licensors where applicable and must not be reused in violation of their rights. This does not restrict uses permitted by law.

Liability and applicable law

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded or restricted, or limits statutory rights concerning faulty goods, delivery, refunds or personal injury.

Belgian law governs these terms, without depriving consumers of mandatory protections applicable in their country of habitual residence. Nothing requires you to bring a dispute exclusively before Belgian courts where consumer jurisdiction rules provide otherwise.

Complaints and changes

For complaints, contact [SUPPORT EMAIL] with your order details and the outcome you seek. If unresolved, information about consumer dispute resolution is provided on our Legal Notice and Contact page.

We may update these terms for future orders. The version accepted when you place your order continues to govern that purchase unless a legally required change applies.